Stories: UPI

A steel box with two keyholes on a marble desk, two different keys in front of it, beside a payment card and a phone

Digital payments · Nov 6

RBI 2FA Rules: Which Payments Still Need Two Factors

Two factors are the rule since April 2026. Seven exemptions, now including UPI Tap & Pay, explain when no PIN is asked.

Illustration of a phone showing a payment QR code, a UPI ID with an @ handle and a magnifying glass with a tick, showing a payment ID being verified.

SEBI · Oct 19

SEBI @valid UPI Handles: How to Check Before You Pay

SEBI-registered brokers and funds collect UPI payments through @valid IDs that you can verify on SEBI Check.

Illustration comparing a UPI Lite balance card with a phone making a regular UPI payment

UPI Lite · Oct 14

UPI Lite vs UPI: Limits, Offline Use and Safety

UPI Lite is a PIN-free balance for small payments. Here is how its limits and safeguards differ from UPI.

Three steps joined by arrows: a phone showing an alert, a bank building and a pair of scales

UPI · Oct 4

How to Raise a UPI Complaint: App, Bank, NPCI and the RBI Ombudsman

Start with your UPI app or bank; NPCI passes complaints on, and the RBI Ombudsman comes after 30 days.

A grid of monthly cards with completed recurring debits, one paused month and empty months after cancellation, beside a phone list of mandates with on and off switches

UPI · Oct 3

UPI AutoPay Mandates: How to View, Pause and Cancel Recurring Debits

Cancel UPI AutoPay from any app, the merchant or your bank. Loan and EMI mandates are the exception.

A UPI QR code beside bars that turn blue after a ₹2,000 threshold line and stop below a dashed cap line

UPI · Oct 2

UPI MDR From 15 October: What Merchants Pay and What Stays Free

A 0.4% MDR on UPI merchant payments above ₹2,000 starts on 15 October. Customers and small vendors stay exempt.

A customer holds a phone towards a payment QR display on a bookshop counter.

UPI · Sep 25

What Happens After You Scan a UPI QR Code?

Follow a UPI payment from scan to receiving record, then see what NPCI's April–September 2026 figures show.

A phone above an NFC payment terminal beside a customer-support symbol.

UPI · Sep 11

UPI Adds POS Tap Payments and a New Customer-Support Platform

NPCI adds NFC payments using the POS connection and MyUPI tools for support and user controls.

Payment stand, calculator and receipt rolls on a shop counter.

UPI · Apr 30

UPI's FY2026 Numbers Show More Payments and a Lower Average Ticket

UPI transaction counts rose faster than value in FY2025–26, lowering the average payment; NPCI's monthly data for April to September 2026 shows the average ticket still drifting down.