Starting from Thursday, RBS and NatWest customers will be the first of any UK-based bank to be able to login to their mobile banking app using only their finger print.
Using Apple’s new Touch ID fingerprint sensor, RBS and NatWest customers who have an iPhone 5S, iPhone 6 and iPhone 6 plus will be able to access their mobile banking app within seconds.
The technology recognises the customer’s unique finger print, meaning they don’t have to remember a tricky password – making it easier and more convenient to access their finances.
RBS and NatWest have introduced Touch ID following feedback from their customers who took to the banks’ online community forum ‘Ideas Bank’ to ask for the latest technology in the mobile banking app.
More and more of RBS and NatWest’s customers are using digital technology to bank. Nearly 50% of the banks’ 15 million customers actively use online banking with over 3 millon customers using the mobile app every week.
RBS and NatWest have 1.8 million active iPhone users who use the app on average 40 times per month.
RBS and NatWest’s busiest branch is the mobile app itself with over 167,000 of RBS and NatWest’s customers use it between 7am and 8am on their commute to work every day.
Stuart Haire, managing director, RBS and NatWest Direct Bank said “There has been a revolution in banking as more and more of our customers are using digital technology to bank with us. Adding Touch ID to our mobile banking app makes it even easier and more convenient for customers to manage their finances on the move and directly responds to their requests.”
According to a British Banking Association report, banking apps have been downloaded more than 12.4 million times in Britain.
The Way We Bank Now study which was released last June showed that people were making around 5.7 million transactions each day using smartphones and other internet-enabled technology.